We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? We Would be Happy to Assist You.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
Who Cleans Your Commercial or Residential Space?
At Ace Active Cleaning, we hire only skilled, reliable, and trustworthy professionals. Our team is fully trained and committed to delivering exceptional service every time. We carefully select employees who take pride in their work—if they aren’t passionate and detail-oriented, they don’t stay. With low turnover and years of experience, our technicians ensure your space—whether home or business—is spotless, safe, and cared for by people who truly value quality.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
What if My Cleaning Falls on a Holiday?
We observe the following Canadian statutory holidays:
New Year’s Day
Good Friday
Canada Day
Labour Day
Thanksgiving Day
Christmas Day
Boxing Day
If your routine cleaning falls on one of these holidays, we will contact you in advance to reschedule. We do work on other federal and provincial holidays, so unless you cancel your service, you can expect us to arrive as scheduled on all days not listed above.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Do I Need to Be Home While My House Is Being Cleaned?
No, it’s not required. Most clients aren’t home and either use a lockbox or trust us with a key and alarm code. For your safety, all keys are securely coded and stored in our office.
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
How Do I Pay for My Cleaning Service?
Payments are due at the time of service. You can pay via e-Transfer, Interac, or through a QuickBooks payment link after your cleaning is completed.