We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? We Would be Happy to Assist You.
How is the cost of regular house cleaning calculated?
Our listed Regular House Cleaning rate is $25 per hour, per person, with cleaning supplies included. The overall cost depends on the time required and the number of cleaners assigned. For deep cleaning, move-related work, or special requests, ask us for a quotation tailored to the property.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Will I need to purchase cleaning products before your team arrives?
Cleaning supplies are included with our Regular House Cleaning service. If you have a preferred product, allergies, or surfaces that need special care, mention them when requesting service so we can discuss suitable options in advance.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
What separates a routine clean from a more detailed deep clean?
Regular cleaning focuses on upkeep, such as accessible surfaces, kitchens, bathrooms, and floors. Deep cleaning is intended for more intensive work and areas that need extra attention. Tasks such as oven interiors, detailed window tracks, and heavy buildup are not included in our standard regular-cleaning list and can be quoted separately.
Who Cleans Your Commercial or Residential Space?
At Ace Active Cleaning, we hire only skilled, reliable, and trustworthy professionals. Our team is fully trained and committed to delivering exceptional service every time. We carefully select employees who take pride in their work—if they aren’t passionate and detail-oriented, they don’t stay. With low turnover and years of experience, our technicians ensure your space—whether home or business—is spotless, safe, and cared for by people who truly value quality.
Would weekly or bi-weekly cleaning suit my household better?
The right schedule depends on your home’s size, how often rooms are used, and factors such as children, pets, and daily routines. Weekly visits may help busy households stay on top of upkeep; bi-weekly service can work well when you maintain the home between visits. We can discuss a suitable plan when preparing your quote.
Do I Need to Be Home While My House Is Being Cleaned?
No, it’s not required. Most clients aren’t home and either use a lockbox or trust us with a key and alarm code. For your safety, all keys are securely coded and stored in our office.
Should I tidy up before the cleaners come?
You do not need to do the cleaning yourself first. However, making floors, counters, and other areas easy to access helps the team spend more of the booked time on actual cleaning rather than moving belongings. Please secure valuables and let us know about fragile items.
What if My Cleaning Falls on a Holiday?
We observe the following Canadian statutory holidays:
New Year’s Day
Good Friday
Canada Day
Labour Day
Thanksgiving Day
Christmas Day
Boxing Day
If your routine cleaning falls on one of these holidays, we will contact you in advance to reschedule. We do work on other federal and provincial holidays, so unless you cancel your service, you can expect us to arrive as scheduled on all days not listed above.
What if I need to postpone or cancel an appointment?
Contact Ace Active Cleaning as soon as your plans change so we can review your booking and available alternatives. Any notice requirements or applicable cancellation charges should be confirmed with our team when arranging your service.
What should I do if I notice something was missed?
Please contact us with the details of the area or task you are concerned about. We can review the agreed scope and discuss an appropriate next step. Any specific service guarantees or follow-up arrangements should be confirmed directly with our team.
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
Can I request a few extra cleaning jobs during an upcoming visit?
Yes, tell us what you would like added before the appointment. Extra jobs, including tasks outside a regular-cleaning package, may need additional time or a separate quote. We will help clarify the requested scope before the work is scheduled.
How Do I Pay for My Cleaning Service?
Payments are due at the time of service. You can pay via e-Transfer, Interac, or through a QuickBooks payment link after your cleaning is completed.
What does a move-out cleaning usually focus on?
Move-out cleaning is intended to prepare a property for the next occupants. The exact work depends on the home’s condition and the agreed checklist, which may differ from a routine visit. Share any landlord or property-manager requirements when requesting your quote so they can be considered.
Is it worth arranging a clean before moving into a new home?
A move-in clean gives you a chance to address kitchens, bathrooms, floors, and other areas before boxes and furniture make them harder to reach. We can discuss the rooms and level of detail you want and prepare a cleaning scope for your move.
Can you accommodate fragrance sensitivities or special product requests?
Tell us about allergies, fragrances you want to avoid, or delicate materials during the quotation or walkthrough. We can review your preferences and confirm which products and cleaning methods are appropriate for the surfaces in your home.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
Is Ace Active Cleaning an insured cleaning company?
Ace Active Cleaning describes its services as insured. If you need information about coverage for a particular property or type of work, contact our team before booking so we can provide the relevant details.
How should accidental damage or a broken item be reported?
Let us know promptly if you notice damage or have a concern about an item after a cleaning visit. We will review the circumstances with you. Before service, please point out fragile or delicate belongings and place irreplaceable items somewhere safe.
How can I find out whether you serve my address?
Service availability depends on your property location and the type of cleaning requested. Send us your city or town and the property address through our contact page, and we can confirm whether we can accommodate the visit.
Can I review the expected work and cost before booking?
Absolutely. Tell us about the property, the areas you want cleaned, and any special requests. A walkthrough or discussion can help define the scope for a customized quote. A quotation or walkthrough assessment does not itself confirm a booking; pricing and scheduling are agreed before service.
Is professional cleaning useful if I already keep my home tidy?
Many households use professional cleaning to reduce the time spent on regular upkeep, even when the home is generally organized. The service can focus on agreed routine tasks while you handle day-to-day tidying in a way that works for you.